How is Your Operating Platform?

I spoke to a manager from Amey yesterday, who told me of their use of technology to manage some of their subcontractors on their contract with Birmingham City Council. For example, tree surgeons have hand held devices on which jobs and instructions can be allocated and work recorded.

This makes communication quicker, but particularly limits the need for worksheets and invoices. There is no dispute over what work has been done, and information is common (and accessible to the Council as client).

This led me to think of the importance of operating platforms for small businesses. This means everything that the business uses to “get the work done” – people, facilities, processes and technology. How these fit together make a huge difference to the success of the firm, and hold the key to productivity improvement. It is worth mapping processes and making step by step improvements.

And remember that one day you will not be there, due to retirement or otherwise. How well will your operating platform function without you?