James Fallows in The Atlantic on his wife’s Gmail account being hacked.
“The more serious sign of the potential scale of our problems came later in the day. Google offers a variety of automated ways for users to regain control of Gmail and other accounts they think have been hacked. The automated routines, plus an online forum moderated by Google employees, are the only help Google offers. With hundreds of millions of active Gmail accounts to manage—that’s as specific as Google will be about its user base—operating in 54 languages worldwide, the relative handful of human beings on Gmail’s support staff could not even pretend to offer live one-on-one service. The same is true of Yahoo…..”
Slightly long, but repays reading for its comments on the vulnerabilities of “The Cloud” and its tips on password security.
H/T Alex Massie